Covid-19 Policy

What procedures have been implemented to keep me safe during my visit?

 

  • The safety of our guests and staff is paramount to our reopening measures.

  • Before each shift, every member of staff working in the venue will be assessing their general health and isolating at home should they develop any Coronavirus symptoms. 

  • Throughout the venue, hand sanitisation stations have been installed for your safety. 

  • Our toilet facilities will be cleaned regularly throughout the day using antiviral cleaning products.

  • The auditorium will be cleaned between performances and on an increased basis, with contact surfaces being cleaned regularly using antiviral cleaning products.

  • We are opening the external doors between performances and during the interval to improve ventilation.

 

Will I have to wear a face covering?
Government guidelines do not require wearing a face covering, though you may of course wear one if you prefer.

I am vulnerable and have been shielding – should I come to the theatre? 
We recommend anyone who has been shielding or feels vulnerable does not attend a performance unless they feel totally confident that it will not put their health at risk. This applies to audiences, and staff.

What should I do if I start feeling ill at the theatre?
If you start experiencing symptoms at a performance, please go home immediately and follow self-isolation guidance.

If I develop Coronavirus symptoms after attending the venue, who should I notify?
If you develop Coronavirus symptoms, you should self-isolate and get tested as quickly as possible. 

Can I get a refund if I have been asked to isolate?
If you have been asked to isolate due to Coronavirus symptoms, please do not attend the theatre. You can email the Box Office at hhtc.tickets@gmail.com to request a refund or exchange of tickets, depending on availability.